MUSC Health Lancaster’s J. Scott Broome Named 2022 Drive to Zero Harm Leadership Award Winner

(Columbia, South Carolina –November 9, 2022)

The South Carolina Hospital Association (SCHA) is pleased to announce that J. Scott Broome, MHA, MAIS, FACHE, who serves as CEO of MUSC Health Lancaster Division, is our 2022 Drive to Zero Harm Leadership Award winner.

Since being named to his current position in July of 2020, Broome has demonstrated a commitment to a culture of safety and has proven to be a catalyst for a high-reliability revolution in his facility. Under his leadership, quality, patient safety, a culture of safety, and employee engagement have been the driving priorities for the organization. Broome believes that fully supported care team members will consistently provide high-quality care, resulting in satisfied patients. From a full calendar of membership engagement initiatives to a weekly administrative safety round, he takes a 360-degree approach to high reliability. Broome also made sure that all leaders received Just Culture training early in his tenure to drive home this commitment across the organization.

Beyond the structural and policy aspects of his leadership, Broome also believes in the power of two-way communication and celebrating great work. The organization’s communication plan includes scheduled forums to keep the care team members informed and allow them to ask questions. He also takes the time to interact with care team members whenever he encounters them, another key aspect of a fully supported culture. 

And the data suggests that these changes are working. The Press Ganey safety culture survey from March 2021 revealed an overall +0.26 improvement compared to the 2020 results. In addition, the pride and reputation result improved by +0.20, resource and teamwork +0.27, and prevention and reporting +0.28. Strengths from the survey include "we are actively doing things to improve patient safety", "this organization makes every effort to deliver safe, error-free care to patients", and "in my work unit, we discuss ways to prevent errors from happening again." The most improved items were "when a mistake is reported, it feels like the focus is on solving the problem, not writing up the person" (+0.50), and "communication between physicians, nurses, and other medical personnel is good in this organization" (+0.46), and mistakes have led to positive change here (+0.44)." 

“Zero Harm is not simply a goal, it’s a practice,” said Karen Reynolds, Executive Director of Innovation for SCHA. “J. Scott Broome’s commitment to ensuring high reliability and a culture of safety is at the center of MUSC Health Lancaster Division, and the demonstrable success the organization has had stemming from his efforts is a testament to what can be accomplished when that philosophy is put into action.”

SCHA is proud to honor Broome as our 2022 Drive to Zero Harm Leadership Award winner!